These Company Policies govern the use of Kourier Express shipping services. By submitting a shipment, making a payment, or collecting a package, you agree to be bound by all policies outlined in this document. Kourier Express reserves the right to update these policies at any time. Current policies are available at our office and on our official social media pages.

Brand notice: Vanguard Freight & Logistics was formerly Kourier Express. The supplied official policy document uses the Kourier Express name throughout.

General Service Policy

  1. 1.1Kourier Express provides freight forwarding and courier services for shipments from the USA and China to Jamaica.
  2. 1.2All customers must register with Kourier Express and receive a mailbox number before shipments can be processed.
  3. 1.3Customers must provide accurate and complete information for every shipment including full name, contact number, item description, declared value, and weight or volume.
  4. 1.4Kourier Express reserves the right to refuse any shipment at its sole discretion without obligation to provide a reason.
  5. 1.5Kourier Express operates as a freight forwarder only. We are not the seller, manufacturer, or importer of record for any items shipped through our service.

Customs & Government Duties Policy

Packages with a declared value over US$100 are subject to Jamaica Customs duty on USA routes. Customs duty is not included in USA shipping rates and is entirely the responsibility of the customer. All China shipments include customs and duties in the quoted rate.

  1. 3.1Jamaica Customs applies duty based on the CARICOM Common External Tariff (CET). Duty rates typically range from 0% to 40% depending on product category and declared value.
  2. 3.2In addition to import duty, shipments may be subject to General Consumption Tax (GCT), Stamp Duty, and Environmental Levy as required by Jamaican law.
  3. 3.3Customers are solely responsible for ensuring all items they import comply with Jamaican Customs regulations and import laws.
  4. 3.4Items seized or confiscated by Jamaica Customs due to prohibited content, misdeclaration, or non-compliance will not be refunded by Kourier Express.
  5. 3.5Misdeclaration of item values or descriptions is illegal under Jamaican law. Customers found misdeclaring shipments will be immediately terminated from Kourier Express services.

Package Collection & Storage Policy

All packages must be collected within 7 calendar days of the arrival notification.

Period Fee or outcome
Days 1–7 (grace period)Free
Day 8 onwardsJ$300 per day
After 30 business daysItem auctioned or disposed of — no refund
  1. 4.1Customers will be notified via phone call or WhatsApp when their package has arrived and is ready for collection.
  2. 4.2Storage fees of J$300 per day begin automatically on Day 8. All outstanding storage fees must be paid in full before a package is released.
  3. 4.3Kourier Express will make a minimum of two (2) contact attempts before the 30-business-day deadline.
  4. 4.4Packages uncollected after 30 business days are considered abandoned. Kourier Express reserves the right to auction, donate, or dispose of abandoned packages. No refund will be issued.
  5. 4.5A valid government-issued photo ID must be presented at the time of collection.
  6. 4.6A customer may authorise a representative to collect their package in writing in advance. The representative must also present valid photo ID.

Prohibited Items Policy

The following items are strictly prohibited and will not be accepted for shipping under any circumstances:

  • Firearms, ammunition, weapons, and explosives of any kind
  • Illegal drugs, narcotics, and controlled substances
  • Hazardous materials, flammable liquids, and explosive chemicals
  • Counterfeit, pirated, or trademark-infringing goods
  • Live animals and perishable food items (unless pre-approved in writing)
  • Currency, negotiable instruments, and precious metals without proper documentation
  • Human remains or body parts
  • Any item prohibited under the laws of Jamaica, the USA, or China
  1. 5.1Kourier Express accepts no liability for prohibited items submitted for shipping. All legal consequences, fines, seizures, and penalties are the sole responsibility of the customer.
  2. 5.2Customers found shipping prohibited items will be permanently banned from Kourier Express services with no refund.

Customer Conduct Policy

All customers are expected to:

  • Treat Kourier Express staff with respect and courtesy at all times
  • Provide accurate, honest, and complete information for all shipments
  • Keep contact information (phone and WhatsApp) current and accurate
  • Collect packages within the 7-day grace period
  • Present valid government-issued photo ID at collection
  • Comply with all Jamaican Customs laws and import regulations
  1. 8.1Kourier Express reserves the right to terminate service to any customer who is abusive, dishonest, or in violation of these policies, without refund.

Amendments & Governing Law

  1. 10.1Kourier Express reserves the right to amend these policies at any time without prior notice.
  2. 10.2Updated policies will be posted at our office in Lilliput, St. James and on our official Instagram page @kourierexpressja.
  3. 10.3Continued use of Kourier Express services after any amendment constitutes acceptance of the revised policies.
  4. 10.4These policies are governed by the laws of Jamaica. Any disputes shall be subject to the jurisdiction of the Jamaican courts.