Shipping help
FAQ & Tips
Everything you need to know about shipping with Vanguard Freight & Logistics.
Frequently asked questions
Where is Vanguard Freight & Logistics located?
Vanguard Freight & Logistics is located in Lilliput, St. James, Jamaica. We serve Lilliput, Rose Hall, Greenwood, Ironshore, Montego Bay and nearby communities.
What services do you offer?
We offer USA and China air and sea freight, package processing, invoice support, shipment updates, pickup, local delivery and customer support.
How are USA air-freight rates calculated?
The published USA air rate is J$850 for the first pound and J$650 for each additional pound. Weight rounds up to the next whole pound before pricing. See the current rate table before shipping.
How are USA sea-freight rates calculated?
USA sea freight is priced by shipment volume, not weight, with a minimum billable volume of three cubic feet. Review the current sea-freight rate or confirm your quote with Vanguard before sending a package.
Do I need to send my invoice?
Yes. Send your invoice or receipt so we can process your package and support customs clearance. Keep your own copy in case Jamaica Customs requests proof of value.
What items can I ship?
Common items include clothing, shoes, electronics, accessories, gifts and household goods. Check with us before shipping commercial stock, perishables or anything that may be restricted.
Are there restricted or prohibited items?
Yes. Firearms, ammunition, weapons, explosives, illegal drugs, hazardous materials, counterfeit goods and other items prohibited by Jamaican, US or Chinese law are not accepted. Review the full prohibited-items policy before shipping.
How will I know when my package is ready?
We will send an arrival update when your package is ready for pickup or the next delivery step. Keep your contact information current so you do not miss an update.
Still need help?
Ask the Vanguard team.
Send us your shipment details and we’ll point you in the right direction.