How it works

From your first signup to your package in Jamaica—here’s what to do at each step with Vanguard Freight & Logistics.

Create a shipping account Read the FAQ

Your shipping journey, step by step.

Use the details in your customer account, send your invoice, and wait for Vanguard’s arrival notice before collecting your package.

Estimate your USA freight

  1. Create your Vanguard account

    Register through our customer portal and keep your name, phone number and email up to date. Already a customer? Use your existing account and login details; you do not need to register again because of the Vanguard rebrand.

    Some portal screens may still display Kourier Express while our systems transition. It is the same business and team.

  2. Use your assigned mailbox details

    After registration, use the shipping address and mailbox number provided in your account. Copy them exactly when checking out with a retailer, including your full name and mailbox number on every package.

    A package that arrives without a mailbox number is treated as unknown and held until it is matched to a customer. An extra fee applies before release; the amount has not yet been set and Vanguard will confirm it before release.

    Confirm the correct warehouse and shipping service with Vanguard before sending a shipment. Do not use an address copied from someone else’s account.

  3. Shop, send your invoice and ship

    Arrange for your retailer or sender to deliver the package to your assigned warehouse. Send Vanguard your invoice or receipt and accurate item details so we can identify your shipment, process it and support customs clearance.

    USA air freight is billed by actual package weight; USA sea freight is billed by volume, using the package dimensions. Request a shipment-specific quote for China. Check with Vanguard before ordering restricted, fragile, oversized or commercial items. Review the current rates, package protection and shipping terms before shipping.

  4. Wait for your arrival notice

    We will contact you by phone or WhatsApp when your package has arrived and is ready for collection or the next delivery step. A retailer’s or carrier’s “delivered” status is not proof that Vanguard physically received your package at the US warehouse and does not mean the package is ready for pickup in Jamaica.

    Vanguard’s responsibility begins when the package physically arrives at the US warehouse. Packages on the way to the warehouse, or lost before they arrive, are the responsibility of the seller or carrier.

    Keep your contact information current, and wait for Vanguard’s readiness confirmation before coming to collect your package.

  5. Pay, then collect or arrange delivery

    Pay all outstanding shipping fees before your package is released. For pickup, bring a valid government-issued photo ID to our Lilliput, St. James location. If someone collects for you, authorise them in writing in advance; they must also bring valid photo ID.

    Prefer delivery? Delivery costs J$700 within Lilliput. Elsewhere in St. James, the fee varies by location; send Vanguard your exact address to confirm the fee. Knutsford Express costs J$800; confirm the receiving branch and collection arrangements before booking.

    Vanguard’s responsibility ends when you collect your package, when Vanguard delivers it in St. James, or when it is handed to Knutsford Express. Packages should be collected within seven calendar days of the arrival notice; storage terms apply after the grace period.

Plan your shipment with confidence.

Check departure arrangements, collection and delivery options, and payment details before your package leaves the warehouse.

Typical transit times

USA air freight: typically up to one week to arrive in Jamaica.

USA sea freight: typically up to two weeks to arrive in Jamaica.

China transit estimates are confirmed individually with your shipment-specific quote. Warehouse processing and customs clearance can affect readiness for collection. Airline disruptions, weather and customs delays can also affect estimates; arrival in Jamaica is not the same as being ready for pickup, and a transit estimate is not a guaranteed delivery date.

Ship-out days and cut-off times

Our USA warehouse ships out on Monday, Tuesday and Thursday. Confirm the next departure for your chosen service and its cut-off time with Vanguard before shipping.

Your package and invoice must be received and processed before departure. Confirm China departure arrangements separately; do not assume they use the USA schedule.

Pickup and local delivery areas

Our pickup location is in Lilliput, St. James, Jamaica. Local delivery is available within St. James; send us your exact address to confirm the delivery fee and arrangements for your package.

For customers outside St. James, onward shipping is available through Knutsford Express for J$800. Confirm the receiving branch and collection arrangements with Vanguard. Knutsford Express service should not be assumed to be home delivery.

Local delivery fees

Delivery costs J$700 within Lilliput. Elsewhere in St. James, the fee varies by location; send Vanguard your exact address and package details to confirm the fee and arrange delivery.

Knutsford Express costs J$800. Confirm the receiving branch and collection arrangements with Vanguard before booking. Delivery fees are separate from your freight estimate.

Accepted payment methods

Payment may be made by cash, bank transfer or approved mobile payment methods. Confirm the current transfer details or approved mobile-payment option directly with Vanguard before paying.

All outstanding shipping fees must be paid before packages are released; credit and deferred payment are not available. USD charges paid in Jamaican dollars use the current published conversion rule.

Let’s get your package moving.

Send us your item details, origin and destination. We’ll help you confirm the right service and next steps.

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